Help centre
Last updated 25 August 2026
Opened food products cannot be returned because their storage and handling can no longer be verified. Unopened items may be considered within seven days of delivery.
Report a damaged, leaking, or incorrect item within 48 hours of delivery. Include the order number, a clear photo of the outer parcel, and photos of the affected product. Report it at [email protected]
Eligible items must remain sealed, unused, and in their original packaging. Return approval and instructions are provided before a parcel is sent back.
Approved refunds are initiated within five business days. The time to appear depends on the original payment provider.
Email [email protected] with your order number and the issue.
